A Consistent Process to Record, Investigate, Diagnosed, Resolved & Close Incident
When incidents occur that threaten to impact the business, organizations must react quickly to minimize potential damage. An effective incident management process provides organizations with the means to detect, record and resolve incidents quickly as possible to minimize consequences and maintain compliance.
Rsam for Incident Management
Rsam automates the incident management to create a streamlined process. Within Rsam, incident forms can be created quickly using a web interface. Users can report incidents of any type (technology, physical, administrative, etc.) while keeping track of individuals involved, areas affected, related evidence data and file attachments. Rsam routes incident forms automatically for appropriate sign-offs and maintaining a complete audit trail. Rsam can replicate any organization's incident management process can be easily replicated within Rsam literally in a matter of minutes.
Rsam provides a consistent structure by which incidents can be recorded, inventoried, investigated, diagnosed, resolved, and finally closed. Rsam ensures that each incident is owned, tracked, and monitored throughout its life cycle. Dashboards and reports provide meaningful information and trends such as which areas are repeatedly targets of incidents of a similar nature, identifying which areas require additional safeguards.
Using Rsam for Incident Management organizations can: